Faq

How long does shipping take?

We offer worldwide shipping. Processing time is 1-3 business days. Delivery times vary by destination, typically ranging from 5 to 15 business days. You will receive a tracking number via email once your order is dispatched.

What are your shipping costs?

Shipping costs are calculated at checkout based on your delivery address and the items in your cart. We occasionally offer free shipping promotions, which will be clearly advertised on our website.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like bodysuits may be non-returnable unless faulty.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and reason for return. We will guide you through the simple process and provide a return authorization and instructions.

When will I receive my refund?

Refunds are processed to your original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.

How do I find the right size?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles, especially for our Dresses, Sweaters, and Tops.

What materials are your clothes made from?

We are committed to quality and comfort. Materials are clearly listed in each product's description. Our range includes natural fibers like cotton and wool, as well as high-quality blends, ensuring our T-shirts, Sweaters, and Dresses are both stylish and durable.

Do you offer gift cards?

Yes, we offer digital gift cards! They are delivered via email and can be used to purchase any item on our site. You can find more information and purchase a gift card on our dedicated Gift Card page.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption and partner with trusted, PCI-compliant payment gateways to ensure all your personal and financial data is protected.

How can I contact customer service?

For any questions not covered here, our dedicated customer support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24 hours on business days.